July 21, 2021 (Newswire.com) –
DroneSense, a complete software program platform that empowers organizations to construct, handle, and scale unmanned plane methods, proclaims an business first: a 24/7 reside help line to assist prospects, and a service stage settlement (SLA) that defines expectations for interruption-free service.
“No competitor we all know presents this mixture of a 24/7 help line prepared to assist our shoppers at any time, day or evening, and a service stage settlement that provides credit score if our service will not be accessible after they want it,” mentioned Chris Eyhorn, CEO of DroneSense.
DroneSense, which is the main platform for public security businesses’ administration of unmanned plane, is aware of that police and different first responders must have drones prepared and accessible to ship crucial info at any time. That’s one cause why the corporate’s new help line will probably be staffed 24 hours a day, seven days per week, Eyhorn mentioned.
The service-level settlement is one other approach DroneSense can guarantee prospects of its field-tested reliability. In keeping with the settlement’s phrases, if the DroneSense platform’s month-to-month uptime proportion drops beneath the assured service stage, and it’s not associated to scheduled upkeep, prospects are entitled to service credit after they doc the downtime.
DroneSense believes the service-level settlement is a crucial element of any consumer relationship and offers DroneSense a aggressive benefit by establishing belief, expectations of the very best stage of service, and predefined resolutions if wanted.
View the SLA on the DroneSense web site right here.
Primarily based in Austin, Texas, DroneSense presents a complete resolution that empowers organizations to construct, handle, and scale unmanned plane applications. The corporate’s mission-critical software program platform permits customers to leverage the total capabilities of drones in all operations. Drones powered by the DroneSense platform present decision-quality knowledge that expands situational consciousness and acts as a drive multiplier, finally resulting in extra lives saved and safer outcomes in public security. To study extra about DroneSense, please go to www.dronesense.com.
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