GlowTouch Opens New Contact Heart in Mysore, India


GlowTouch LLC, a world Enterprise Course of Outsourcing (BPO) companies supplier primarily based in Louisville, KY, introduced immediately that the corporate has opened a brand new contact middle in Mysore, India. That is the corporate’s third Indian metropolis, becoming a member of facilities in Mangalore and Bangalore, and its sixth world location.

Mysore is an rising marketplace for expertise corporations with a projected progress path that mirrors that of GlowTouch. The opening of this location comes on the heels of an growth into the Dominican Republic and a second U.S. presence in Miami. “We’re delighted to construct on the progress that has marked the final yr for us,” stated Vidya Ravichandran, GlowTouch President and Founder. “Outsourcing has grow to be a strategic strategy for a lot of companies, whether or not their want is for a contact middle or so as to add technical experience with out hiring everlasting employees.”

A part of the corporate’s id as The Unusual BPOTM is the depth and breadth of ability amongst workers, who vary from contact middle brokers and program supervisors to software program engineers and utility builders. In Mysore, the corporate will settle right into a information hub that can be the second-largest software program exporter in Karnataka state behind Bangalore, harkening again to GlowTouch’s begin as a software program agency.

The brand new workplace is in Mysore’s Silver Spirit Expertise Park, which Indian officers envision as a hub of the nation’s rising digital financial system. To emphasise the purpose, Dr. C.N. Ashwath Narayan – the Minister for Larger Schooling, IT/BT, and Science & Expertise, was readily available to pledge authorities cooperation in bettering connectivity throughout the nation to bridge the city/rural divide. Additionally in attendance was His Highness Yaduveer Krishnadatta Chamaraja Wadiyar of the Royal Home of Mysuru, who spoke of the town changing into a cybersecurity hub.  

Mysore is dotted with quite a few schools and universities, which ought to present an plentiful expertise pool from which GlowTouch can recruit. The expectation is for this middle to make use of greater than 300 associates within the first yr. “This can be a multi-story location that gives ample area for additional growth,” stated Shyam Hebbar, GlowTouch Senior VP of Company Providers. “We’ve a further three flooring that may be constructed out, every with a 350-seat capability.” 

The middle contains a number of coaching rooms, the most recent omnichannel communications, net conferencing functionality, and redundant back-end infrastructure for uninterrupted operations. It’s geared up to help the whole providing of GlowTouch companies, from contact middle options and customized app growth to back-office processing and High quality Assurance (QA).

About GlowTouch

GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, based in 2002. We offer personalised, omnichannel contact middle, enterprise processing, and expertise outsourcing options to shoppers around the globe. Our 2,300+ workers ship operational excellence with high-touch engagement garnering recognition by impartial our bodies corresponding to Everest Group, Worldwide Affiliation of Outsourcing Professionals (IAOP), and a six-time honoree on the Inc. 5000. GlowTouch is headquartered in Louisville, KY, with onshore contact facilities in Louisville, KY, and Miami, FL; a nearshore presence in Santo Domingo, Dominican Republic; and offshore areas in Mangalore, Bangalore, and Mysore, India. To study extra about GlowTouch, go to www.GlowTouch.com, or e-mail Tammy Weinstein at Tammy.Weinstein@GlowTouch.com. ###

Supply: GlowTouch