Serving to US small companies survive the COVID-driven shift on-line

Small companies have at all times been the spine of the American economic system — scrappy, resilient and laborious working. Not often in our nation’s historical past have small companies been pressured to adapt extra rapidly with the intention to survive than in the course of the previous yr. But by refocusing their strategy and turning on-line for gross sales, deliveries and providers, tens of millions of small companies throughout the nation have weathered this storm. Now, our nation is at an inflection level. We should take the daring steps wanted to assist small companies transition to the brand new and rapidly evolving on-line commerce atmosphere — and help main infrastructure investments being thought of by Congress.

The info quantifies the outsized function small companies share in weaving collectively the material of our nation. There are at present nearly 32 million small companies within the U.S. and of that quantity, over 80 p.c are self-employed. For people who do have workers, nearly 90 p.c have fewer than 20 staff. These are mom-and-pop shops, people with huge desires and major road outlets that anchor native communities. Certainly, over 65 p.c of internet new job creation since 2000 could be straight attributed to small companies. Once we help small companies, it creates ripple results — communities thrive with native job creation, which spurs financial development, benefitting us all. The image right here is one in every of energy and resilience.

Although 2020 introduced a number of challenges to small companies, it additionally created alternatives. Because the pandemic pressured buyers to remain house and client spending habits shifted on-line, many small companies tailored to this altering ecommerce atmosphere by pivoting on-line in file numbers — with over half of U.S. sellers seeing a rise in on-line gross sales in 2020. The very fact is, within the fashionable client age, ecommerce and brick-and-mortar retailers are not bifurcated however have develop into interconnected, because the methods through which we do enterprise have been completely redefined. 


As small companies proceed to recuperate, we must be cautious of burdening them with dangerous rules and mandates. Growing working prices, ongoing transport challenges and different complexities disproportionately have an effect on on-line small companies — notably microbusinesses. On this atmosphere, we have to keep away from onerous laws imposing unreasonable market verification and disclosure necessities that drawback small companies promoting on-line and profit big-box retailers. 

Proposals and laws that make it more durable to promote on on-line marketplaces will stifle the financial alternative that platforms like ours provide entrepreneurs throughout the nation. For passionate collectors like Alec Featherstone from Denton, Texas, who has efficiently offered comics on-line at Freaks and Geeks, however was pressured to shut his brick and mortar retailer in the course of the pandemic. Or for sustainable powerhouses like Angie Nelson of Livermore, Calif., who runs a enterprise diverting digital waste from landfills by recycling and promoting refurbished merchandise on Angie’s GreenGo Surplus

Authorities investments in infrastructure aren’t merely numbers on a web page in Washington, D.C. These investments will assist safe the required instruments for entrepreneurs like Featherstone and Nelson to compete on a world scale. Broadband funding will enable extra rural small companies to achieve clients around the globe. Reforming our nation’s postal system to make sure inexpensive, dependable bundle supply providers will improve efficiencies for all sellers, whether or not in rural or city areas. In consequence, these {dollars} will gas the longer term success of people and livelihoods throughout our nation. 

The personal sector additionally has a job to play in empowering small companies. We have to be a part of collectively to supply technical help, coaching and instruments in order that small companies new to on-line can stand up and operating, whereas persevering with to help current on-line small companies with instruments to develop. We additionally have to create development in untapped communities and help nonprofits who companion with budding entrepreneurs. 

Small companies are relying on us. We should make the required investments in infrastructure in order that small companies can emerge from this pandemic extra ready for a digital future than earlier than. It’s time to work collectively.

Jamie Iannone is the president and CEO of eBay.