Introducing Phone COA: Timely Help for Today's Short-Staffed Ophthalmology Practices


Phone COA, LLC (www.phonecoa.com) is an exciting new option for busy ophthalmology practices searching for Certified Ophthalmic Assistants (COAs).

Phone COA was developed by a team of industry professionals who share the frustration of increasing patient volumes but decreasing access to qualified technicians. Phone COA helps practices by pre-screening patients from the comfort of the patient’s own home and then pre-loading the patient’s chart directly into the practice’s electronic medical records (EMR) system before the patient’s in-office appointment. And, because each customer is assigned their very own dedicated certified ophthalmic technician, this concierge-level service is highly customized to the needs of each practice, resulting in higher patient satisfaction, more accurate and complete charts, and more efficient clinic workflows.

              Benefits of Phone COA:

  • Lengthy pre-screening appointments are completed from the comfort of the patient’s home (via the phone), rather than in the office
  • Every Phone COA technician is iJCAHPO certified and already fully trained in the practice’s Electronic Medical Record (EMR) system for immediate onboarding
  • Information is input directly into the practice’s secure EMR so no double entry required
  • Patients spend less time in the office on the day of their appointment
  • More patients can be examined in each clinic day because visits are shorter
  • Less expensive and easier than hiring full-time technicians
  • Customized to the practice’s workflow
  • Concierge-level service increases patient satisfaction and decreases patient anxiety and frustration

Phone COA is excited to offer this innovative, money-saving system to ophthalmic practices, helping to fill the gap of high-quality, certified staff members.

INTERVIEW/SEGMENT OP:

Representatives from Phone COA are available for interviews about this service. Contact Ashlie Malone at the address elow for more info. 

For More Information:

Ashlie Malone
(843) 532-8508
ashlie@phonecoa.com

Source: Phone COA

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