PortaOne Helps United Group Achieve Robust Mounted Web Market

This 12 months, Telemach Slovenia, a department of the United Group, formally turned the main supplier of mounted Web in its space, with a market share of 30% – plus, the corporate now offers mounted telephony to 250,000 subscribers and serves one-half of Slovenia’s cellphone strains. (Contemplate all this – along with 600,000 cell customers – in a rustic of solely 2 million.) And PortaOne has been a giant a part of this success, ever since United Group selected emigrate their mounted telephony from their legacy platform to PortaSwitch in 2010 – a transfer PortaOne was capable of make in only one evening after all of the groundwork was full. 

“Earlier than PortaSwitch, our clients did not even have caller IDs,” says Marko Miletić, head of mounted and cell telephony with United Group. “After the migration, we enabled many issues from PortaSwitch instantly: voicemail, fax to e mail, name forwarding, shortcode dialing. We additionally began promoting B2B providers that we could not provide with the outdated supplier: like cloud PBX service.”

That cloud PBX turned out to be the largest cause for brand new clients to change to Telemach Slovenia. “Earlier than, that they had issues with administrating PBX servers, with discovering firms for upkeep and help of those bare-metal containers. We supplied them an IP Centrex resolution with the PBX situated within the cloud and gave IP telephones without spending a dime, in order that they haven’t any prices on upkeep,” says Miletić. “And so they additionally saved on subscriptions as a result of we supplied them decrease costs – with higher high quality. With this type of strategy, who would not swap over?” 

Selecting PortaSwitch additionally allowed United Group to scale their mounted telephony enterprise into new international locations and markets. “With no per-customer license, you’ll be able to develop and nonetheless preserve your upkeep and help prices low,” says Miletić. “If in case you have the capability by way of {hardware} and bandwidth, you may make completely different environments and host a couple of factor on a given system. This has allowed us to keep away from large preliminary investments.” 

Telemach Slovenia and United Group are additionally benefiting from the platform’s capacity to be personalized. The group’s in-house builders have written many customized modules to increase PortaSwitch, each to supply extra VAS choices and to adapt to native laws. “If PortaSwitch had been a closed field with no entry to the database or the supply code, it would not be doable,” Miletić says. “Because the product is open and you recognize what’s underneath the hood, you’ll be able to implement your items of code. It is a nice flexibility that I’ve by no means discovered with one other vendor.”  

That very same flexibility has additionally enabled United Group to supply yet one more widespread – and worthwhile – service: integration with MS Groups. Prospects of Telemach Slovenia can now make calls from their Groups software with no exhausting cellphone; they will additionally swap between calls, maintain multiple-party conferences, combine their communications with cell strains, and extra. It is a large draw for brand new clients – and United Group additionally earns revenue-share from the MS Groups licenses and from leasing digital personal servers. 

What does all this imply? It is too quickly to shut the door on mounted telephony simply but. “For some components of the economic system, it is going to at all times be alive,” says Miletić. “And it is so good to know that, in these instances when firms, individuals, and markets are altering a lot, we have now a companion we will depend on.”

Supply: PortaOne