Waitbusters Releases New 'Name Concierge' Function to Help With Restaurant Labor Scarcity

Waitbusters, LLC introduced in the present day the discharge of their new “Name Concierge” characteristic. By using “Name Concierge”, an automatic answering service, eating places won’t ever miss a buyer’s name once more. The characteristic, which acts as a complement to Waitbusters’ already sturdy software program or can be utilized as a stand-alone answer, offers eating places the flexibility to handle their in-house friends whereas nonetheless addressing phone-in prospects’ wants. By way of this characteristic, prospects obtain easy-to-follow voice prompts that direct them in direction of an SMS, providing one-click entry to position on-line orders, reserve a desk, be a part of the wait line, and even get instructions. Here is the way it works:

  1. A buyer calls the restaurant to position an order, make a reservation, be positioned in a wait line, ask for instructions or know the each day specials – however no stay individual is obtainable to reply. Happily, Name Concierge is!
  2. Name Concierge offers a collection of prompts asking the shopper which of the above actions they want to carry out – they then press the quantity equivalent to their desired motion.
  3. The shopper then receives an SMS message linking them to the net ordering, reservation or wait line administration system (or something the operator chooses).
  4. The shopper is joyful and the restaurant has not misplaced the enterprise by lacking the decision.

The “Name Concierge” idea was created to deal with the primary subject the restaurant business is going through in the present day – the labor scarcity. With the onset of the Covid-19 pandemic, eating places confronted decreased income and had been compelled to scale back their work employees and even shut down. As companies started reopening, the scarcity within the workforce remained whereas prospects flocked to eating places. This posed an issue not seen earlier than. Eating places merely couldn’t preserve or rent sufficient employees to take care of the constant calls for of patrons. In mild of this, expertise reminiscent of Name Concierge is there to help eating places in pivoting to proceed to usher in income and preserve their companies afloat.

About Waitbusters Digital Diner

Waitbusters LLC, a service-disabled, veteran-owned firm, is a supplier of revolutionary restaurant expertise options. Its Digital Diner answer provides eating places the flexibility to create higher experiences for his or her friends, lower your expenses, create new income streams, develop into extra worthwhile, and discover and retain joyful prospects.

Waitbusters Digital Diner offers:

  • Name Concierge
  • On-line Ordering & Fee Free Supply
  • Contactless Dine In
  • Supply As A Service
  • Wait Line, Reservation & Desk/Server Administration
  • Social Media Advertising and marketing
  • Loyalty Program
  • SMS Textual content Message Advertising and marketing
  • Supply Driver Logistics

E-mail sgau@waitbusters.com to schedule a demo or take a look at www.waitbustersdining.com.

Contact Anicia Gau

Waitbusters, LLC 571-612-0213


Supply: Waitbusters, LLC